Privacy Policy
Your trust matters to us. Here's how we handle your information.
Effective Date: January 1, 2026
Frisco Mold Shield has been serving homeowners in Frisco, Texas, since 2017. We know that when you invite us into your home to handle a mold problem, you're trusting us with more than just a job. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it simple and straightforward because that's how we do business.
Information We Collect
When you contact us or book a service, we collect the details you give us directly. That includes your name, phone number, email address, and the address where you need mold remediation. We also note any details you share about the mold issue, like where you see it or how long it's been there.
If you visit our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you look at. We use this to understand how people find and use our site, so we can make it better.
How We Use Information
We use your contact details to schedule your mold inspection, send you estimates, and keep you updated about your project. If you call or text us, we use that number to reach you about your service.
We also use your information to improve our services, respond to your questions, and send occasional updates about Frisco Mold Shield. You can opt out of those updates at any time. We never sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how you move through our site. Cookies help us see which pages are popular and where we can improve.
You can turn off cookies in your browser settings. If you do, some parts of our website may not work as smoothly, but you can still contact us by phone or email.
Analytics and Third-Party Tools
We use third-party analytics services, like Google Analytics, to track website traffic and see how visitors interact with our pages. These tools collect anonymous data and don't identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access your information to perform their specific service for us, and they're required to keep it confidential.
Data Sharing and Disclosure
We share your information only when it's necessary to run our business or comply with the law. That means we may share it with trusted service providers who help us with scheduling, payment processing, or website analytics.
We may also disclose your information if we're required to by law, or if we need to protect the rights, property, or safety of Frisco Mold Shield, our customers, or others. We never sell or rent your personal information.
Data Retention
We keep your personal information for as long as we need it to provide our services and meet our legal obligations. That usually means we hold onto project records for a reasonable period after your job is complete.
When your information is no longer needed, we securely delete or destroy it. If you'd like us to delete your data sooner, just contact us and we'll take care of it, as long as we're not required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. That includes using secure systems and limiting access to only those team members who need it to do their jobs.
No method of transmission over the internet or electronic storage is 100% secure, so we can't guarantee absolute security. But we work hard to keep your information safe and review our practices regularly.
User Rights
You have the right to ask us what personal information we hold about you, and to request a copy. You can also ask us to correct any mistakes or delete your information, subject to certain legal exceptions.
If you want to exercise any of these rights, just reach out to us using the contact details below. We'll respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
We encourage you to check back occasionally so you stay informed about how we protect your information.